My Brandtrack Box is not playing music

If your Box is not playing music and doesn't emit any sound, follow the next steps:

1. Turn down the volume to the minimum. Note: this step is crucial to avoid risk of damaging your amplifier.
2. Turn off your amplifiers. Note: this step is crucial to avoid risk of damaging your amplifier.
3. Disconnect the box from the power supply
4. Connect the Internet cable to the Box
5. Connect the audio cable that goes to the amplifier into the Box.
6. Reconnect the Box to the power supply. A LED indicator (or a screen in some cases) will light up. If not, try another electrical connector.
7. Wait 40 seconds
8. Make sure that the volume is at minimum, turn on the amplifier and gradually increase the volume to the desired level.
9. The music should start playing.

If that doesn't work, you can try this:

1. Turn down the volume and turn off the amplifier
2. Disconnect the Box from the power supply
3. Connect the Internet cable to the Box
4. Reconnect the Box to the power supply, without the audio cable.
5. Wait 40 seconds, connect a headset (not hands-free) and check for audio
   1. If there's music, the problem may be located in the audio cable or audio amplifier.
   2. If there's no music, the problem is internal to the box and requires the intervention of our support team.

💡 If after these fixes your Brandtrack Box is still not making any sound, please contact us at support@brandtrack.fm and our Customer Success team will assist you.