Your zones are the areas in which the music will play.
To add a new zone, just go to the My Zones section in MyBrandtrack and click the "Add Zones" button.
The first thing you need to keep in mind is that adding new zones may affect your subscription. It all depends on how many zones you have contracted in your subscription and how many you have active.
Example: If you have 10 contracted zones and only 8 are in use, you can add two more without affecting your subscription. On the other hand, if you have 10 contracted zones and all 10 are in use, adding a new zone will result in having 11 contracted zones, affecting the billed amount of your subscription.
Now that you understand this, let's see what other points are important when adding a new zone.
1. Adding one or multiple zones
Adding a single zone is instantaneous, and you will be able to use it upon completing the process. On the other hand, if you want to add multiple zones at once, you will need to wait for our team to process the request and create them in the system for you.
2. Locations
Locations are your premises where there can be one or more zones. When creating a new zone, you can determine whether you want it to belong to an existing location or create a new location. It is very important to include the requested information when creating a location as this allows us to provide the best possible service and support for any needs you may have in each of your zones. You can keep the information for all your locations updated in the "Locations" section found within "My Zones".
3. Devices
To play music in your zones, you will need to use a device. You have the option to download our Brandtrack Player App on most devices (computer, tablet, mobile, etc.) from this link or from the Google and Apple stores. Our app is designed for you to install on the devices you have in your zones, allowing you to have an excellent musical experience in each of them. If you do not have available devices or prefer not to download our app on them, you can opt for a Brandtrack Box Player. This hardware is perfect for ensuring the most secure musical experience, as it does not have a screen, and the experience is 100% supervised from MyBrandtrack by the administrator user.
Instructional video for adding zones
We hope this article is helpful to you. For any questions, feel free to check out our other help articles or contact support.
